We, “TILLYJEWELLS” reserve the right to refuse any order you placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We, “TILLYJEWELLS” reserve the right to substitute the product with a suitable product if the ordered product is not available. Please understand that substitutions are necessary to ensure timely delivery of each order and we may or may not contact you before substituting the product. You are also requested to note that all the product images are studio images and the actual product delivered may have completely different look and feel. In short the quantity will remain the same but the packaging can vary. No refund requests or complaints on grounds that my product does not look similar to the one shown online will be entertained.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your address, account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Occasionally there may be information on our website or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related webpages, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related webpage, should be taken to indicate that all information in the service or on any related webpage has been modified or updated.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

No refund request or complaints on grounds that “I asked this order to be delivered at X time and you didn’t” will be entertained. Please note that we only guarantee delivery on a specified date. We, in no way guarantee delivery within a specified time frame.

We always put in our best to have all orders done within the specified time frame but yet again it is not guaranteed. Please understand the fact that sometimes the item may arrive late from supplier or traffic jams or some other circumstances can lead to the delay. Let’s say you order some item at 12 midnight (non-working hours) to be delivered next day early in the morning. Now do you think we would be able to process it for early morning delivery especially if the order came late in the night? The order would be processed at only about 9 am which is the time we open in the morning. Then we may have other orders already in the queue and the order may actually get delivered during latter half of the day or next day. So we request you to please be reasonable with your complaints.

We may contact the recipient before delivery to ensure that the recipient is available at the address at the time of delivery or to get the complete address. No refund requests or complaints on grounds that it was meant to be a surprise shall be entertained.

Most of the time, contacting the recipient before delivery is not required but we prefer to call the recipient to ensure that the recipient is available at the address provided at the time of delivery. Since items are not handled by couriers, they are not retained by the nearest hubs in case of non-availability of the recipient and hence they have to be carried around by specially employed delivery guys. So to make sure that the recipient is at home, we may call the recipient before delivery. So we request you to please understand the situation and cooperate with our policy.

When you are shown something online along with its price; it is your choice to buy it or not. We never force anyone to shop from us. The prices are fixed and we always deliver what is ordered. Please understand that we are running a professional company with a professional support team. So we request you not to compare our prices with the prices offered by sellers.

You will be charged for any un-delivered order if the address provided by you is incomplete or inaccurate, recipient is not available at the time of delivery or if the recipient refuses to accept the order.

Please note that most of the products we sell are perishable in nature and cannot be returned if any one of the above conditions hold true. We cannot utilize the item for any other order due to our stringent quality checks. Hence no refund requests on any of the above grounds will not be entertained. We will only issue a refund for non-perishable products that we keep in our stock like for instance Teddy Bears. You shall be charged for a non-perishable product if we do not stock the same and the product had to be bought from a third party like for example Cakes.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.